Shipping Policy

All products (except the ones marked as “pre-order” in their product titles) you purchase on swbvs.com will be delivered to the address of the order within 3 - 15 days (the delivery time will be depending on different shipping methods or warehouses), otherwise you are given the right to request a full refund of your order after a postal inspection. You are entitled to own the item(s) delivered to you after the refund.

  • Please ensure the provided address is accurate, and note that we do not guarantee that the carrier will require a customer signature upon delivery.
  • Please cooperate with the courier company in time for customs clearance. If customs clearance is not completed in time, return fees will be incurred. If the customer needs a refund, this part of the fee will need to be deducted. If the customer chooses to ship again, the user is responsible for paying the additional shipping costs.

Custom Duty

We stock most of our products mainly in US warehouses and Canada warehouse, in this case most orders from customers will be fulfilled domestically, so there will be no customer duty needed to be paid by most customers from Canada and USA.

However, we also will ship the products from Shenzhen China while the product is out of stock in Canada and USA warehouses, in this case, we will cover the 100% custom fee for the customer who is located in Canada and USA. when the shipping method is non-Express, otherwise, customer should pay all custom fee by themselves.

Shipping Time Frame

The total time is the sum of the processing time and the delivery time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 1 - 2 days.

Delivery time: the time between when your order has been shipped and delivered to you.

After your order is shipped out, the delivery time solely depends on the courier.

We Ship From:

SHIPPING FROM SHIPPING METHOD DELIVERY TIME SHIPPING FEE DESTINATION
US Warehouse Express/UPS /Others 3 - 8 Business Days Free Shipping Over $100 Only ship to USA
Canada Warehouse Express/UPS /Others 3 - 8 Business Days Free Shipping Over $100 Only ship to Canada

*Due to some specific factors, some remote areas require additional shipping charges. All Delivery time is estimated, and will longer than expected due to custom clearance, invalid addresses, bad weather and other reason that may slow down the progress irresistibly. Please contact our customer service at swbvs.com for more accurate information.

Please be informed that the shipping fees displayed during checkout are discounted rates provided by swbvs.com, and do not reflect the actual shipping fees charged by the logistics provider.

Once customers’ orders are shipped, the tracking number will be provided in the notification email, customers can track their shipping routing information at: swbvs.com, or the official site of the courier.