Warranty Policy

Swbvs Mattress comes with 10 years warranty.

  • Your new Swbvs mattress is covered by 10 years limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Products covered by this limited Mattress Warranty

  • This limited Mattress Warranty extends to mattresses manufactured by Swbvs.com, and located in the United States or Canada (the “Mattresses”).
  • Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s). This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

B. Who this Mattress Warranty extends to

  • This limited Mattress Warranty extends to the original purchaser of any Mattress who is located in the United States or Canada. Customers who purchased their Mattresses through Swbvs.com and use those Mattresses for commercial purposes (for example, in a hotel or store) are “Trade Customers.”
  • All Swbvs.com warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Swbvs.com . Please retain a copy of your receipt as proof of purchase. All Swbvs.com limited warranties are not transferable.

C. Swbvs.com's limited Mattress Warranty and responsibilities

  • Swbvs.com warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes in the home and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).

This warranty does not cover:

  • A normal increase in softness of the memory foam which can occur during normal use. A normal increase in softness due to normal usage.
  • Personal comfort preferences. Any comfort level description of any Mattress is solely provided as a guideline, and swbvs.com does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.
  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
  • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to, liquid spills, improper ventilation including, but not limited to, humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
  • Body indentation of less than one (1) inch.
  • Physical abuse or damage to the structure and / or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or soiling.
  • Damage from using an improper bed frame, foundation, or platform bed.
  • Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  • Height of bed due to purchaser’s bed frame or headboard.
  • Product sold by re-sellers who are not authorized retailers.
  • Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • Some degree of variation of the Silk & Snow product is to be expected. Imperfections that do not prevent ordinary comfort and use of the product are not considered to be defective (i.e. loose threads, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These conditions and any other conditions of a similar nature are not considered to be defects for which customers can seek any remedy under the warranty).
  • The actual measurement size of the Swbvs mattresses may slightly vary. We allow for variances within 2.5 inches (+/-) as a result of the compressed packaging process, or due to various environmental factors.
  • Swbvs makes no medical or health claims regarding its Products. Allergies, discomfort, or other conditions, are not covered under this Agreement nor Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

Making a Claim

  • To make a valid claim under this Mattress Warranty, you must: Fill out a warranty claim form supplied when you contact support@swbvs.com. All requirements are listed on the warranty claim form. Requirements include but are not limited to, a narrative describing the defect and how it is affecting the performance of the Mattress, as well as:
  • Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the bed.
  • Photos of the mattress, base, and defect in accordance with the warranty. All measurements must be measured with tailor tape. Our products have curves; thus, a standard tape measure does not suffice.
  • Please send all requested documentation to support@swbvs.com. You are responsible for submitting your claim with sufficient supporting documentation for Swbvs Mattress to provide a remedy if necessary. Swbvs Mattress reserves the right, in Swbvs Mattress’ sole discretion, to require photographs, further information, or descriptions or to send a representative or independent Mattress inspector to physically inspect the Mattress before accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.

Disclaimer: Limitations on Liability

  • To the maximum extent permitted by applicable law, Swbvs Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those outlined in this warranty and non-puffery claims in Swbvs Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Swbvs Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Swbvs Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow certain damages, warranties, or conditions to be limited or excluded, so some of the above limitations may not apply to you. In no case shall Swbvs Mattress’ liability exceed the purchase price paid for the mattress, giving rise to any such liability.

Arbitration

  • If a dispute arises between you and Swbvs Mattress arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Swbvs Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Warranty before exercising any rights or seeking any remedies created by any state law relating to consumer product warranties. As in all other dispute situations under the Swbvs Mattress terms of service, an arbitration concerning a dispute arising out of or relating to this Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim. You may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

  • The laws of the State of Colorado will govern this limited warranty.

Warrantor

  • SWBVS MATTRESS
  • Official Website: https://swbvs.com/
  • Company Name: SWBVS INC
  • Address: 1688 HIGHFIELD DR, WINDSOR, CO 80550, UNITED STATES
  • Phone: +1 9702130156
  • E-mail: support@swbvs.com