Shipping Policy
All products (except the ones marked as “pre-order” in their product titles) you purchase on swbvs.com will be delivered to the address of the order within 3 - 5 business days (the delivery time will be depending on different shipping methods or warehouses), otherwise you are given the right to request a full refund of your order after a postal inspection. You are entitled to own the item(s) delivered to you after the refund.
- Please ensure the provided address is accurate, and note that we do not guarantee that the carrier will require a customer signature upon delivery.
Custom Duty
Since our products are stored in warehouses in the United States, you are not responsible for customs duties on your order.
Shipping Time Frame
The total time is the sum of the processing time and the delivery time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It'll take one business day.
Delivery time: the time between when your order has been shipped and delivered to you.
After your order is shipped out, the delivery time solely depends on the courier.
We Ship From:
| SHIPPING FROM | SHIPPING METHOD | DELIVERY TIME | SHIPPING FEE | DESTINATION |
|---|---|---|---|---|
| US Warehouse | UPS/FedEx/Others | 3 - 5 Business Days |
Free Shipping On All Orders |
Only ship to USA |
| Canada Warehouse | UPS/FedEx/Others | 6 - 8 Business Days |
Free Shipping On All Orders |
Only ship to Canada |
| Europe Warehouse | DHL/DPD/Others | 4 - 6 Business Days |
Free Shipping On All Orders |
Only ship to Europe |
*Due to some specific factors, some remote areas require additional shipping charges. All Delivery time is estimated, and will longer than expected due to invalid addresses, bad weather and other reason that may slow down the progress irresistibly. Please contact our customer service at swbvs.com for more accurate information.
Please be informed that the shipping fees displayed during checkout are discounted rates provided by swbvs.com, and do not reflect the actual shipping fees charged by the logistics provider.
Once customers’ orders are shipped, the tracking number will be provided in the notification email, customers can track their shipping routing information at: swbvs.com, or the official site of the courier.
SWBVS MATTRESS®
Company Name: SWBVS INC
E-mail: support@swbvs.com
Phone: +1 9702130156
Official Website: https://swbvs.com/
Address: 1688 Highfield Drive, CO 80550, United States